Job opportunity at ICBA/TCM Bank - FRAUD INVESTIGATOR (2023)

Summary:

The Fraud Investigator proactively minimizes the bank’s exposure to credit and fraud losses by assessing the current and future reporting needs, conducting fraud investigations and financial analyses, and providing ad hoc and monthly reporting. Conducts high level fraud investigations with a keen ability to identify pertinent details. Responsible for evaluating the circumstances of a case of suspected fraud and make recommendations about future measures. Takes immediate action to prevent/reduce bank loss on real-time fraud events. Makes recommendations for process improvements that support reduced exposure. Responsible for the implementation of policies and programs designed to prevent, detect, identify and resolve fraudulent activity and mitigate losses. The Fraud Investigator will also possess a strong working knowledge of our processing systems, ad hoc reporting, and operational processes. The position requires a high level of autonomy and ability to think both critically and independently. Works closely with a variety of departments and vendors to compile complex fraud cases and implement future prevention/recovery tactics. Additional responsibilities include data/critical analysis, assisting with and reporting to regulators, auditors, and management.

Duties & Responsibilities:

• Conduct various analytical studies related to overall fraud management and prevention.
• Assists Fraud Leadership with providing education to Fraud Prevention Staff on investigative best practices and mitigation tactics.
• Identifies, analyzes, and interprets trends and patterns in complex data sets, and monitors and validates data integrity.
• Creates and implements ad-hoc strategies, analytics, reporting, development, and deployment of procedures associated with fraud mitigation while ensuring high customer service levels and revenue enhancement.
• Ability to learn to manipulate credit card authorization data and fraud trends to create, test and implement transaction-based fraud rules on TCM’s fraud monitoring system(s) to mitigate fraud losses.
• Analyze fraud trends and risk factors throughout the account lifecycle and independently act to reduce fraud losses and increase recoveries.
• Evaluate fraud detection parameters to ensure fraud mitigation strategies are effective. Includes, but is not limited to, authentication and authorization rule writing.
• Serve as fraud subject matter expert and provide ad hoc reports and research as needed.
• Use various identification tools to link cardholder/applicant data and determine the true identity/involvement of those linked to an active fraud investigation.
• Performs outbound calls and conducts interviews with various audiences (cardholder, businesses, financial institutions) to further solidify or obtain additional information on fraud investigation findings. The fraud investigation findings are reliant on outbound calls- the ideal candidate must be willing to actively call out and conduct interviews with cardholders to discuss activity. Findings made during these discussions will either confirm or negate the final determination of a case.
• Analyze fraud loss trends and risk factors to provide recommendations for loss mitigation and recovery efforts to management.
• Review fraud cases for processing errors and document recurring occurrences to address and prepare reimbursement requests for vendors.
• Prepare reporting and performance updates for management.
• Support audit evaluations as needed.
• Participate in job-specific training and required bank training programs.
• Assists with the development of job resource materials to aid in the training/development of department team members.
• Identify and investigate large losses, high profile fraud claims, seeking restitution through various channels when applicable.
• Investigates elder abuse and reports to the appropriate groups and agencies.
• Works with operations and front-line employees to protect customer information and prevent loss.
• Develops and maintains professional working relationships with local law enforcement and peer bank fraud professionals.
• Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations.
• Ability to distinguish between different types of fraud while working an investigation case (fraudulent application, account takeover, synthetic ID, first party fraud, scam victim) and resolve accordingly while escalating to Fraud Prevention Leadership when necessary.
• Complete various manual daily reports to gather claim data to determine the validity of a fraud claim.
• Able to successfully perform back up duties of the defined roles of Fraud Specialist and Fraud Analyst as department staffing requires.
• Ability to prepare, document and present case filings that meet mandated reporting thresholds.
• Review fraud referrals from various sources and independently decide the required action of an account/application status.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree in finance, financial investigations, criminal justice, accounting, management information systems or the equivalent in years of industry experience without a degree.
• Minimum of 4 years experience in the financial services industry-specific to Fraud.
• Minimum of 2 years of experience in fraud investigation.
• Knowledge of bank regulations (e.g. BSA, OFAC, Reg Z, Reg O, Chargeback Specifics).
• Strong analytical, problem-solving, time management, interpersonal and decision-making skills.
• High attention to detail.
• Intermediate MS Excel skills with ability to perform functions including pivot tables, conditional formatting, and data analysis. SQL skills preferred.
• Ability to analyze customer profiles and transaction history to interpret data and recognize non-obvious activity patterns.
• Ability to conduct creative and innovative research, retrieve and organize data to prepare reports and presentation materials.
• Ability to provide feedback and development opportunities to all members of the Fraud Department.
• Ability to provide feedback, coaching opportunities, and collaboration opportunities to partnering departments and third-party vendors.
• Ability to conduct independent research of claims, examining the evidence, interviewing victims, and questioning potential perpetrators.
• Experience with fraud monitoring strategies/rules.
• Ability to create reports and provide recommendations to management in a variety of mediums.
• Self-motivated. Able to make independent decisions based on risk without leadership approval.
• Thorough knowledge and understanding of fraud prevention and investigative concepts, reporting, practices, and procedures.
• Strong interpersonal skills for interfacing with all levels of management and peers.
• Ability to communicate effectively both verbally and in writing.

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include bonus eligibilityinto TCM's annual bonus incentive program.

Benefits Offered:

• Competitive medical, dental and vision benefits
• 401(k) and Roth 401(k) retirement plans with company match
• Flexible spending accounts (medical and dependent care)
• Company-paid parental leave
• Educational assistance
• Company paid continuing education credits
• Paid employee assistance program
• 12 paid holidays, including discretionary early closures before holidays and company events. (More than your average company!)
• Multiple time-off options for vacation, volunteering, or care for yourself or loved ones

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectationswouldbe at least 4 times (over-night travel) per year. Qualified candidates located in the states where we do business will be considered:AL, AZ, DC, FL, GA, IA, KY, MD, MA, MO, NE, NC, OH, OR, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation).

No sponsorships available for this position.

Principals Only. No Agencies Please.